Business Services Industry
Phoenix Airport Ranks Fourth in Customer Survey.
Knight Ridder/Tribune Business News, December, 2002
By Barrett Marson, The Arizona Daily Star, Tucson Knight Ridder/Tribune Business News
Dec. 27--PHOENIX--Need help finding your way at Phoenix Sky Harbor International Airport?
Find a volunteer in a purple jacket.
Got time between flights? Enjoy the scenery or the many shops inside the secure areas.
Sky Harbor's people-friendly approach helped the nation's fifth-busiest airport win acclaim in a recent J.D. Power and Associates customer survey.
Sky Harbor ranked fourth on the list of large airports around the world, behind Hong Kong, Amsterdam and Las Vegas.
And in the coming years, Sky Harbor plans to improve, Airport Director David Krietor says, by adding a people-mover system to connect the three terminals...
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