Business Services Industry
Honda, Toyota Drop in Quality on J.D. Power and Associates Survey.
Knight Ridder/Tribune Business News, May, 2003
By Jamie Butters, Detroit Free Press Knight Ridder/Tribune Business News
May 7--Maybe the Japanese automakers are mortal after all.
Perennial quality champs Toyota Motor Corp. and Honda Motor Co. both slipped in this year's J.D. Power and Associates study of new-car quality.
They did not lose their hold on the top spots among major, multi-brand automakers, but the rare step backward are a breath of hope to Detroit automakers trying to crack through Toyota's and Honda's bulletproof reputation.
General Motors Corp., the highest-ranked domestic automaker, slipped just behind the industry average, which held steady at 133 complaints per 100 vehicles. It was the first time in six years that the industry average did not improve....
Most Recent Business Articles
- Multiple criteria evaluation and optimization of transportation systems
- Multi-criteria analysis procedure for sustainable mobility evaluation in urban areas
- A two-leveled multi-objective symbiotic evolutionary algorithm for the hub and spoke location problem
- Multi-criteria analysis for evaluating the impacts of intelligent speed adaptation
- The development of Taiwan arterial traffic-adaptive signal control system and its field test: a Taiwan experience
Most Recent Business Publications
Most Popular Business Articles
- 7 tips for effective listening: productive listening does not occur naturally. It requires hard work and practice - Back To Basics - effective listening is a crucial skill for internal auditors
- FAS 109: a primer for non-accountants - Financial Accounting Standards Board's "Statement 109: Accounting for Income Taxes"
- LIFO vs. FIFO: a return to the basics
- Design a commission plan that drives sales - Sales Commissions
- Too Young to Rent a Car? - 25-years-old the minimum age for car renting - Brief Article
