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Lexus Models Help Toyota Top J.D. Power Initial Quality Survey.
Knight Ridder/Tribune Business News, May, 2003
By Brent Hopkins, Daily News, Los Angeles Knight Ridder/Tribune Business News
May 7--WESTLAKE VILLAGE, Calif.--The luxury car line Lexus helped Toyota Motor Sales stay atop the J.D. Power and Associates' Initial Quality Survey, released Tuesday, but the automaker slipped from its performance last year.
The Torrance-based manufacturer ranked highest in the survey, winning six of the 16 categories and enjoying the fewest problems in the industry. Its Lexus brand dominated the luxury segment, but its Toyotas dropped several categories, including the truck categories it cleaned up in last year.
"The engineers and the manufacturers will look at this and pore over it to look at where we did well and especially where we didn't do well," said...
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