Business Services Industry

Airlines Feel Pressure to Improve Fre...uent Flier Programs.

Knight Ridder/Tribune Business News, July, 2003

By Martin J. Moylan, Saint Paul Pioneer Press, Minn. Knight Ridder/Tribune Business News

Jul. 6--It's a breeze to collect fre...uent flier miles, especially when you're a road warrior like Cal Kirchhof. The Minnetonka resident has racked up more than 1 million miles on Northwest Airlines since 1985, mostly by winging it for Cray Research. But like many other members of fre...uent flier programs, he laments that it's too hard to redeem his miles for tickets.

"There are too many restrictions," he says. "You can ask for something today and not get it, but the next day you might. Two, three times, my wife and I could get to Europe using WorldPerks miles. But there was no way to get back." Still, Kirchhof has managed to use more than 800,000 of the...

Premium Content Partnership | HighBeam Research provides an in-depth online archive library of reference works. HighBeam Research

 

BNET TalkbackShare your ideas and expertise on this topic

Please add your comment:

  1. You are currently: a Guest |
  2.  

Basic HTML tags that work in comments are: bold (<b></b>), italic (<i></i>), underline (<u></u>), and hyperlink (<a href></a)

advertisement
Click Here
advertisement
  • Click Here
  • Click Here
  • Click Here
advertisement