Business Services Industry
Xcel Energy Performs Well in Customer Survey by J.D. Power.
Knight Ridder/Tribune Business News, July, 2003
By Tom McGhee, The Denver Post Knight Ridder/Tribune Business News
Jul. 30--Despite late-winter power outages that bruised Xcel Energy's image, the utility did well on a new customer satisfaction survey by J.D. Power & Associates.
Xcel Energy, which supplies power in Colorado and 11 other states, ranked fourth in satisfaction on a list of 17 utilities in the Midwest and West, with a score of 103.
But Xcel customers who were surveyed rated the company's power ...uality -- which is based partly on electricity failures -- two points lower than in a similar J.D. Power survey last year.
"Their power ...uality and reliability score was 100, and that fell 2 points from last year. But all their other scores were up," said Alan...
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