Business Services Industry
Kentucky Utilities Abandons Paper for High-Tech Outage-Management System.
Knight Ridder/Tribune Business News, December, 2003
By John Stamper, Lexington Herald-Leader, Ky. Knight Ridder/Tribune Business News
Dec. 4--The pushpin map is gone.
Kentucky Utilities has replaced much of the antiquated paper-based system -- used to orchestrate Lexington's revival after the February ice storm -- with a high-tech nerve center in its downtown headquarters.
KU's new outage-management system will provide customers with crucial information and faster repairs, the utility promised yesterday during a private tour of the center.
"It's going to be a quantum leap," said Chuck Ely, one of 11 restoration coordinators working in the new center.
The system, part of a two-year, $31 million technology upgrade for both Kentucky Utilities and Louisville Gas and...
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