Business Services Industry

Bank of America Admits to Mishandling Thousands of California Tax Documents.

Knight Ridder/Tribune Business News, January, 2004

The Sacramento Bee, Calif. Knight Ridder/Tribune Business News

Jan. 22--Bank of America acknowledged Wednesday that it has misdirected tax documents detailing bank account and Social Security information for 3,800 customers primarily in Northern California, leaving clients in fear of identity theft or other crimes.

The customers received mailings addressed to them but containing 1099 tax forms meant for others. The bank attributed the blunder to a printer malfunction by a third-party vendor but would not identify the company.

BofA spokeswoman Betty Riess said Wednesday that the bank will provide customers with a two-year credit-monitoring service called PrivacySource to help guard against identity theft. She added that customers would...

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