Business Services Industry
Minnesota Tax Dollars Go Offshore.
Knight Ridder/Tribune Business News, February, 2004
By Jennifer Bjorhus, Saint Paul Pioneer Press, Minn. Knight Ridder/Tribune Business News
Feb. 1--Lost your food stamp card? If you're in Minnesota, the state probably will transfer you to India to straighten it out.
Calls to the state's toll-free number for help with lost and stolen food stamp cards are being routed to a call center in Mumbai, India, under a contract the state has with eFunds Corp., which used to be part of Shoreview-based Deluxe Corp.
The deal is one of two multi-million-dollar consulting contracts Minnesota's Human Services Department has with two companies shipping portions of the work to India.
Under a second contract with the Human Services Department, SSI North America, an arm of SSI Ltd. of Chennai,...
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