Business Services Industry
Pilots' Union Applauds American Airlines Talks on Customer Service.
Knight Ridder/Tribune Business News, February, 2004
By Eric Torbenson, The Dallas Morning News Knight Ridder/Tribune Business News
Feb. 3--Leaders of American Airlines Inc.'s pilots' union offered rare praise to the carrier's management Monday, following a special meeting with employees last week.
In e-mail messages to pilots through the Allied Pilots Association's internal Internet site, union officials said the meeting was helpful and a good step toward keeping employees involved in American's ongoing recovery.
"For the first time I believe the company officers are beginning to understand that they don't own the company or even run the company, but that they provide guidance for employees who actually execute the operational plan," said Gary Boettcher, head of the pilot domicile...
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