Business Services Industry
Third-Party Travel Sites Preferred by Poll Participants, Research Shows.
Knight Ridder/Tribune Business News, May, 2004
By Chris Jones, Las Vegas Review-Journal Knight Ridder/Tribune Business News
May 3--Set your own online house in order.
That's the short-but-sweet advice one Seattle-area technology watchdog has for some of the nation's largest lodging providers, including several Las Vegas hotel-casino operators, that have recently expressed concerns over consumers' increased use of third-party Internet travel reservation firms such as Orbitz, Hotwire or Expedia.
The Customer Respect Group, a Bellevue, Wash.-based company, routinely studies how many of the world's largest businesses treat their consumers online. On April 26, the group released its spring 2004 Online Consumer Respect Study focusing on tourism-related companies and their Web sites....
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