Business Services Industry
Cell phone companies approve consumer-protection accord.
Knight Ridder/Tribune Business News, July, 2004
By Peter J. Howe, The Boston Globe Knight Ridder/Tribune Business News
Jul. 22--Three of the biggest US wireless telecommunications carriers have negotiated a pact with attorneys general in Massachusetts and 31 other states that could expose them to civil fines if they fail to deliver promised new consumer protections, including letting people cancel new service within 72 hours without paying any fee.
Verizon Wireless, Cingular Wireless, and Sprint PCS said yesterday that they have already implemented most or all of the new consumer protection measures mandated by the agreements with Attorney General Thomas F. Reilly and other states' top prosecutors, and in some cases are already going beyond what the so-called settlement agreements require....
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