Business Services Industry
The Boston Globe Business Intelligence column.
Knight Ridder/Tribune Business News, August, 2004
By Robert Weisman, The Boston Globe Knight Ridder/Tribune Business News
Aug. 15--RESEARCHERS SEEK TO UNTANGLE THE E-MAIL THREAD: E-mail is a victim of its own success.
That's the conclusion of IBM Corp. researchers in Cambridge, who have spent nearly a decade conducting field tests at IBM and other companies about how employees work and use electronic mail. It's clear to them that e-mail has become the Internet's killer application.
"Initially there was a sense that e-mail was just a way of communicating with people," said IBM research scientist Dan Gruen, who is leading the company's Remail (reinventing e-mail) project. "Then came attachments, and e-mail became a way to transfer things. Now people almost live in their in-boxes. You...
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