Business Services Industry
Aetna confirms layoff plans are coming among customer service jobs.
Knight Ridder/Tribune Business News, August, 2004
By Diane Levick, The Hartford Courant, Conn. Knight Ridder/Tribune Business News
Aug. 25--Aetna confirmed Tuesday that it plans to eliminate 78 jobs next year -- including 35 in Middletown -- among customer service representatives who handle calls for pre-approval of medical services.
Employees were notified this week about the layoffs, which will include 26 jobs in Chicago and 17 in Richfield, Ohio.
Aetna officials have said the company's massive layoffs are over, but smaller actions are possible as business units continue to seek ways to trim costs. The company's overhead, as a percentage of revenues, is still higher than at many of its peers, though profits continue to rise.
"We announced a consolidation of pre-certification...
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