Business Services Industry
London airport fiasco raises concern that British Airways cut too many jobs.
Knight Ridder/Tribune Business News, August, 2004
By Ruth Sunderland, Daily Mail, London Knight Ridder/Tribune Business News
Aug. 26--It would be a shame if the hard work of British Airways boss Rod Eddington to restore the airline's profitability and to repair industrial relations were thrown off course by the chaos at Heathrow.
The fiasco has naturally raised questions as to whether his Future Size and Shape programme to slim down the flag carrier has gone too far with its 13,000 job cuts.
There is no denying that an August check-in crisis points to serious staffing issues and possibly botched recruitment.
But he deserves credit for slashing BA's debts and for attacking its high cost base, allowing it to survive September 11 in relatively good shape.
In today's BA...
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