Business Services Industry
The Boston Globe Business Intelligence column.
Knight Ridder/Tribune Business News, September, 2004
By Robert Weisman, The Boston Globe Knight Ridder/Tribune Business News
Sep. 26--THE CONFIDENCE FACTOR SHOWS: At the head of the class, Rosabeth Moss Kanter is an intellectual whirlwind: loud, expansive, in constant motion.
She is lecturing a group of Middle Eastern executives visiting Harvard Business School. The case study is how Nelson Mandela transformed South Africa and, by extension, how leaders instill confidence. This is the subject of Kanter's new book, and she is trumpeting it with her practiced showmanship, pointing and pacing, folding her hands together and tracing arcs in the air.
"One of the ways you convert a negative relationship into a positive relationship is you reach out," Kanter says, her voice rising. Then she...
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