FTI Touristik Reduces Costs with Virtual Contact Center Based on Nortel Technology.
PR Newswire Europe, July, 2006
FRANKFURT, Germany, July 27 /PRNewswire/ -- German tour operator Frosch Touristik GmbH (FTI) has set up an IP-based telephony and contact center network using solutions from Nortel(x) (NYSE: NT , TSX: NT). The Nortel solutions improve the efficiency of FTI's customer service by connecting its four locations into a virtual contact center environment where each call is directed quickly to the most appropriate agent regardless of their location.
"By switching to a single network for all our communication needs we have been able to reduce the operating costs for our telephony system by 25 percent within six months," said Frank Hobrecht, head of IT Systems at FTI. "We selected Nortel's IP Contact Center solution because its flexibility and cost savings...
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