OEMs Leverage Remote Product Service (RPS) Solutions to Boost Asset Uptime by 23%, Says New Aberdeen Group Report.
PR Newswire Europe, December, 2006
BOSTON, December 5 /PRNewswire/ --
- 70% of Best-in-class OEMs Currently Use RPS Solutions
Discrete manufacturers using remote product service (RPS) solutions stated that they improved their customer retention by 38%, asset uptime by 23%, first call resolution rate by 27%, and service profitability by 12%, according to the newly published Aberdeen Group report, "The Remote Product Service Update."
RPS solutions allow manufacturers to remotely capture and analyze asset performance data, identify root causes of failure, and trigger corrective workflows including repairs, upgrades, and proactive technician and part dispatch.
"Cost savings from technician dispatch avoidance and higher customer retention alone provide significant returns...
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