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Study: Air Travelers Don't Mind Delays If Security Checks Consistent.
AScribe Business & Economics News Service, September, 2006
Byline: Purdue University
WEST LAFAYETTE, Ind., Sept. 25 (AScribe Newswire) -- A new study finds that people are willing to endure the wait for airport security screening, especially if delays are consistent among airports and at different times of day.
Findings also show that preferences vary between men and women, travelers in different income groups and other categories.
"The most fundamental finding was that wait time is important, but not the only major factor determining how well airline customers tolerate airport-security screening procedures," said Fred Mannering, a professor of civil engineering at Purdue University. "Another important finding is that passengers are more likely to be satisfied if wait times are consistent from...
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