Business Services Industry
Price Is Biggest Gripe, According to Consumer Reports Eyeglass Retailers Customer Satisfaction Survey; Costco Receives High Marks for Price, Customer Service.
AScribe Business & Economics News Service, October, 2006
Byline: Consumers Union
YONKERS, N.Y., Oct. 12 (AScribe Newswire) -- While 75 percent of respondents indicated they were very happy with their eyeglass purchase, only 54 percent felt the same way about the cost, according to a recent survey conducted by the Consumer Reports National Research Center.
Survey participants identified Costco as a surprising standout. The warehouse club's lens and frame combination prices were low (median cost $130), and it also scored nearly as well overall as private medical offices and smaller independent optical shops, which continue to top all categories except price.
BJ's Optical, Davis Vision Center, For Eyes Optical, Sam's Club Optical, and Wal-Mart Vision Center also received better-than-average scores for...
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