Manufacturing Industry
Registrars and ISO 9000 credibility: too lenient registrars may tarnish the ISO certification process. (Probing the Limits).
Quality, February, 2003 by Dalgleish, Scott
Are issues with registrars causing a credibility problem with ISO 9000? I received many e-mails from ISO 9000 advocates suggesting this.
What generated these often heated e-mails was my October column, "ISO 9000: More Hindrance than Help," pg. 64. I discussed several problems that I saw with the standard, but I did not discuss registrars. Many of the e-mails that strongly supported ISO 9000 also acknowledged that there are problems with it. The most common problem ISO supporters suggested was ineffective registrars that pass companies not meeting the standard's requirements. One reader's e-mail said he was astounded and embarrassed to see his company pass its initial ISO audit as he watched the auditor congratulate them on the great processes in place. Prior to...
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