My ideal quality system: a great quality system draws upon the best elements of many quality programs. (Probing The Limits).

Quality, July, 2003 by Dalgleish, Scott

Many great things are happening in the quality profession. I'll deviate from my normal mode at looking for "improvement opportunities" in the profession to what's working well by constructing my ideal quality system using the best parts of several quality approaches.

In my ideal quality system, I would make sure that a quality-centric focus on continual improvement, like Six Sigma, was the foundation of operations in all areas of the company--not just the manufacturing department. Unlike Six Sigma, though, everyone would be involved. To foster this quality culture in all parts of the company, on-going training on the basic quality "body of knowledge" would be required that constantly reinforces the basics and empowers everyone to use the tools, methods and...

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