Manufacturing Industry
Big three automakers working to improve quality
Quality Progress, June, 2002 by Anonymous
The Wall Street Journal recently reported the Big Three automakers are working for quality leadership but that Toyota and Honda continue to "set the pace for the industry" ("Big Three Auto Makers Scramble To Raise Vehicle Quality," April 1, 2002, p. B5).
At the New York auto show this year, a Ford spokesman said the company's international data suggest Explorer SUV quality has improved as much as 25% and that the Focus subcompact's rating went up dramatically. Both vehicles played a role in Ford's last place ranking among the world's seven largest automakers in the J.D. Powers & Associates initial quality survey for 2001.
At the same show, General Motors (fourth in 2001) claimed it is on track toward its goal of reducing customer complaints and expects to break...
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