The Triple Top Line

Quality Progress, February, 2004 by Smith, Larry R

I believe the distinction between a good company and a great one is this:

A good company delivers excellent products and services;

A great one delivers excellent products and services and strives

To make the world a better place.

-William Clay Ford Jr.

Many engineers are willing to rotate into a quality function, but most will only stay a short time, using it as a steppingstone in the development of a meaningful career.

Not me. When I discovered W. Edwards Deming, Joseph M. juran, Genichi Taguchi, J. Stuart Hunter, George Box and other quality leaders, I was hooked. I believed quality was the key that enabled global competitiveness, and it was everything I wanted to do.

Later in my career, I became interested in environmental sustainability...

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