Manufacturing Industry
Why a New ISO 9004?
Quality Progress, April, 2007 by West, John E
In the rush that is today's business environment, we often worry more about details than we do the big picture.
In terms of the management system, this often means we spend much of our time on issues related to conformity with specific requirements of quality management systems (QMSs) like ISO 9001 or environmental management systems like ISO 14001.
Don't get me wrong-there is nothing wrong with meeting the detailed requirements. But the real goal should not be simply to comply with each requirement of the standards, but rather to most efficiently meet a requirement in a way that provides synergy with other elements of the management system.
A system's individual elements-its objectives, processes, activities and resources-need to work together to meet requirements...
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