Manufacturing Industry
Six Sigma At Cigna
Quality Progress, May, 2007 by Daniels, Susan E
At Cigna Corp., a 28,000-employee provider of employee Healthcare and related insurance benefits, the vice president of Six Sigma business excellence is just two levels below the CEO on the organizational chart.
The woman who holds this title, Leslie Behnke, reports directly to a member of the corporation's management team. This simple fact helps to explain the rapid growth, holistic use and impressive results of Six Sigma at Cigna.
In 2002, Cigna leadership initiated a grass-roots driven quality program based on Six Sigma. "We recognized that we could not continue to get by as gatekeepers in a marketplace in which dramatic changes were moving on the horizon," explains E. Edward Hanway, CEO. "We recognized that we had to listen more closely to the voice of the employee...
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