Manufacturing Industry
Reviving the Process Map
Quality Progress, May, 2007 by Kubiak, T M
Recently, I was conducting a series of project reviews at a client site. Several Green Belt (GB) teams, their project Black Belts (BBs) and Champions, and two Master Black Belts (MBBs) participated in the reviews.
Toward the end of the reviews, I quietly leaned over to one MBB and asked why the teams were using basic flowcharts instead of process maps. The MBB nonchalantly replied that process mapping took too much time and basic flowcharts were much easier to use and understand for all concerned.
Imagine my surprise! Here was an MBB essentially discounting the use of one of Six Sigma's most fundamental tools. Concerned by this, I spoke with several different colleagues later that same week only to find they have noticed the same alarming trend. They, too, were being...
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