Manufacturing Industry
Conformity or Sustainability? That Is the Question
Quality Progress, July, 2007 by Watkins, David K
"I'm sorry, but whoever purchased the tickets online must have neglected to make a seat selection," offered the so-called elite customer service representative I had contacted when I discovered I had no seat assignments for my round trip to Mumbai, India, departing the next day.
"Well, no," I responded. "When my travel coordinator attempted to select seating at the time she purchased the tickets, your website indicated no assignments were available at that time. Not only that," I added, "but even today my repeated attempts to select seats online have all been blocked by the system."
With some frustration, the agent told me that she could not determine what had gone wrong with the initial ticketing process, nor could she pinpoint why the system was still blocking me....
Most Recent Business Articles
- Multiple criteria evaluation and optimization of transportation systems
- Multi-criteria analysis procedure for sustainable mobility evaluation in urban areas
- A two-leveled multi-objective symbiotic evolutionary algorithm for the hub and spoke location problem
- Multi-criteria analysis for evaluating the impacts of intelligent speed adaptation
- The development of Taiwan arterial traffic-adaptive signal control system and its field test: a Taiwan experience
Most Recent Business Publications
Most Popular Business Articles
- 7 tips for effective listening: productive listening does not occur naturally. It requires hard work and practice - Back To Basics - effective listening is a crucial skill for internal auditors
- FAS 109: a primer for non-accountants - Financial Accounting Standards Board's "Statement 109: Accounting for Income Taxes"
- LIFO vs. FIFO: a return to the basics
- Too Young to Rent a Car? - 25-years-old the minimum age for car renting - Brief Article
- Design a commission plan that drives sales - Sales Commissions
