Manufacturing Industry
Conflict and COMPLEXITY
Quality Progress, January, 2008 by Dettmer, H William
Problem solving and logical thinking techniques could have saved NASA's Challenger
FOURTEEN YEARS BEFORE the space shuttle Challenger exploded shortly after launch in 1986, NASA unknowingly set in motion a series of events that culminated in the tragic disaster that stunned the proud space agency and rocked a nation.
Following the accident, the Rogers Commission conducted an exhaustive analysis of the accident and revealed an embarrassing chain of cause and effect that led to the disaster, which took the lives of the seven crew members on board.1
It's public knowledge that ill-fitting O-rings in the space shuttle solid rocket boosters (SRB), combined with low air temperatures before the scheduled launch, precipitated the actual explosion. But the reality is not...
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