Most Recent Articles from Soft-Letter

• WEB SUPPORT: A CUSTOMER-CENTRIC VIEW. 

  "Jupiter Media Metrix reports that [despite the current economic downturn] 74% of businesses will spend more money on customer relationship...

  07/31/01 · More from publication

• SIDEBAR:. 

  The Ten Best Web Support Sites of 2001 OPEN DIVISION Cognos support.cognos.com/support Dell premiersupport.dell.com Hewlett-Packard ...

  07/31/01 · More from publication

• DATA POINTS: TECH SUPPORT TURNOVER. 

  [CHART OMITTED] Tech support departments are famous for burnout and constant employee churn, which adds substantially to the cost of...

  07/15/01 · More from publication

• HOW TO LIVE WITH MICROSOFT. 

  There's an old parable about a scorpion who hitches a ride across a river on the back of a frog, and then stings the frog in mid-river. "Why?"...

  07/15/01 · More from publication

• HOW TO HOST AN INFLUENCER DINNER. 

  "One of the simplest and most powerful ways to build a company's reputation," says publicist Shel Israel, "is to host occasional dinner meetings...

  07/15/01 · More from publication

• CHECKLIST: OEM PARTNERSHIP AGREEMENTS. 

  Earlier this year, SPSS set up a new "enabling technologies" division to offer statistical and analytical solutions to large OEM partners like...

  07/15/01 · More from publication

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