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Customer Relationship Management, August, 2006 by Beasty, Colin
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Commercial real-estate firm Ryan Companies understands that before it helps its customers it has to help itself. In the company's effort to improve the construction services it offers to clients, Ryan decided to install an employee help-desk system.
Forty-five percent of the firm's staff works from remote construction sites throughout the United States-keeping employees' laptops up and running is essential. The company's construction superintendents store project schedules on their laptops, so any PC downtime would be a serious drain on productivity. "If our people were in the field and ...
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