Customer Relationship Management

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Articles in May 2008 issue of Customer Relationship Management

• FEEDBACK
• Is Your Contact Center Built for Multichannel Customers?
  by Goldenberg, Barton
• Hidden Cost of SaaS, The
  by Lashar, J David
• Contact Center Identity Crisis, The
  by Fluss, Donna
• Corrections
• Recognizing the Wind of Change
  by Myron, David
• Is CRM Too Hard for Microsoft?
  by Lager, Marshall
• Vendors Go Virtual for Feedback
  by Musico, Christopher
• Sense-sational Marketing
  by Tsai, Jessica
• How UGC Can Benefit CRM
  by McKay, Lauren
• destinationCRM Dashboard
• Price Check, Aisle 5
  by Tsai, Jessica
• SHOW ME THE TALENT
  by Tsai, Jessica
• MOVING TARGET, THE
  by Tsai, Jessica
• CRM magazine Best Practices Series: Business Intelligence, Analytics, and Data Mining
  by Fernekees, Bob
• Analytics Solutions from VERINT WITNESS ACTIONABLE SOLUTIONS: Actionable Intelligence for Informed Decisions
• TURNING INFORMATION INTO INSIGHTS
• MAINTAIN YOUR COMPETITIVE EDGE with Interaction Analysis
• PUTTING THE RELATIONSHIP BACK IN CRM
• GENERATING INCREMENTAL SALES: Maximizing the incremental impact of cross-selling, up-selling and deep-selling through uplift modeling
• Proof in Real Dollars How Engagement Impacts Your Business
• WEST INTERACTIVE BOOSTS BUSINESS INTELLIGENCE with Five Best Practices
• IMPROVING BUSINESS PERFORMANCE with Automated Customer Lifecycle Analytics
• Multivariate Testing: A Formula for Direct Marketing Success
• EXCELLENCE MYTH, the
  by Arussy, Lior
• Are You Ready to Party?
  by Tsai, Jessica
• Right Numbers, The
  by Klie, Leonard
• And They're Off!
  by Musico, Christopher
• Seven Steps to SOA Success
  by Sebor, Jessica
• Hatching a Customer-Connection Plan
  by Jennick, John
• RE:TOOLING
  by Musico, Christopher
• CRM World News, Part III
  by Lager, Marshall
• Serving Many Masters
  by Kobielus, James
• Skin in the Game
  by Lager, Marshall