Customer Relationship Management

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Articles in Jun 2009 issue of Customer Relationship Management

• Social Media Spawns a New Era in Customer Intelligence
  by Myron, David
• New Currency of Social Media, The
  by Pombriant, Denis
• New Interaction of Social Media, The
  by Jacobs, Ian
• New Maelstrom of Social Media, The
  by Carfi, Christopher
• Social Shepherds
  by McKay, Lauren
• CRM on twitter
• Poking Holes in Attrition
  by Musico, Christopher
• Users Converge
  by Tsai, Jessica
• Socially Aware
  by Tsai, Jessica
• WHO OWNS THE SOCIAL CUSTOMER?
• Maturity in Social Media: YOU'LL BE SOCIAL (SOON)
• Strategy and Social Media: EVERYTHING'S SOCIAL (NOW)
  by McKay, Lauren
• Sales and Social Media: NO ONE'S SOCIAL (YET)
  by Lager, Marshall
• Marketing and Social Media: EVERYONE'S SOCIAL (ALREADY)
  by Tsai, Jessica
• Service and Social Media: YOU'RE NOT SOCIAL (ENOUGH)
  by Musico, Christopher
• A TRAVEL COMPANY'S TWEET DEALS
  by McKay, Lauren
• Social from the Inside Out
  by Tsai, Jessica
• Infusing Social Communities into Service
  by Musico, Christopher
• Investing in Knowledge Management
  by Lager, Marshall
• A Community Gives Pitney Bowes the Stamp of Approval
• 5 Phases of Social Experience, The
  by Owyang, Jeremiah
• SOCIAL NETWORKING PLATFORMS: Making Social More Social
  by Musico, Christopher
• New Connections of Social Media, The
  by Lager, Marshall