EBPP Hampered by Low Awareness.(Mobius Management Systems' survey of online billing)(Brief Article)(Statistical Data Included)

Online Reporter, The, May, 2001

While 61% of consumers surveyed by e-bill presentment and payment (EBPP) software firm Mobius Management Systems like the idea of online billing, 31% of them don't know if their billers present bills online and 34% don't know if the billers allow for online payments. Specifically, 82% of customers were unaware that their mortgage lenders offered e-bill presentment, followed by customers of cable providers (77%), utilities (74%), telcos (62%), credit card issuers (58%) and ISPs (47%).

On the payment side, 85% didn't know if their mortgage lenders offered it, followed by customers of cable providers (77%), utilities (72%), telcos (66%), credit card issuers (59%) and ISPs (59%). Of the 36% of respondents that have adopted EBPP, 54% pay their ISP bills online,...

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