Transportation Industry
UPS Grabs Top Spot in J.D. Power and Associates Survey
Transport Topics, April, 2004 by Anonymous
UPS Inc. ranked highest in business customer satisfaction for domestic air, ground and international delivery, according to the J.D. Power and Associates 2004 Small-Package Delivery Service Business Customer Satisfaction Study.
FedEx Corp. followed UPS in the domestic air, ground and international rankings. Airborne, its parent company, DHL, and the U.S. Postal Service were included in the study.
The study was based on 913 telephone interviews with shipping managers and other business personnel at U.S. businesses that have at least 10 employees at a specific location and spend $10,000 or more annually to ship small packages (up to 150 pounds).
UPS performed particularly well in all three segments in the areas of shipping and delivery, delivery drivers, delivery...
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