The ABCs of developing TQM. (total quality management)

Security Management, September, 1992 by Ash, Ronald W.

LAYING THE FOUNDATION FOR SOLID corporate profitability has never been more important than it is in today's tough, recessionary times. A total quality management (TQM) program may be just the tool security organizations need to construct a framework for success.

TQM is the process by which traditional management practices are restructured to improve performance and product quality and customer satisfaction. The process involves strong quality leadership, customer-driven quality, employee participation, quality measurement and analysis, and continuous improvement.

Its benefits were championed in a 1991 Government Accounting Office (GAO) report to the House of Representatives in which select US companies that had implemented TQM practices were studied....