INSIDE THE WEB: Why Net delivery service schemes are out of order ; Opinion: High costs are just the beginning of hurdles for dot-coms.(Brief Article)

Advertising Age, August, 2000 by Williamson, Debra Aho

For the past four months, I've been doing my dirty laundry on the Internet. Every week or so, I punch in an order at MyLackey.com, a local Seattle site. A "laundry lackey" shows up at my door the next day and hauls off my clothes. Two days later, my clean laundry reappears in neat, wrapped bundles.

I pay anywhere from $40 to $50, depending on weight, for the privilege of having a lackey do my laundry. Sure, it's convenient and easy. But after my contractors finish remodeling my house next month -- and I get my laundry room back -- I most likely will never use MyLackey.com again. There's been a lot of talk about the Web's ability to make the everyday chores of life more pleasant. Kozmo.com promises videos and junk food in an hour. Urbanfetch satisfies time-starved...

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