Schwab top retail tire consumer satisfier-Power.(News )(Les Schwab Tire Centers Inc. wins J.D. Power and Associates' top tire retailer satisfaction rating )

Les Schwab Tire Centers Inc. of Prineville, Ore., has earned J.D. Power and Associates' top tire retailer satisfaction rating for the fourth consecutive year, being rated by customers as delivering service "substantially above expectations.''

At the same time, the Westlake Village-based research firm said its latest study shows few vehicles owners use the Internet to buy tires, opting instead to talk to a salesperson about their tire needs.

More than a quarter of Les Schwab Tire's customers rated their experience at the dealership substantially above expectations, compared with only 15 percent for all tire buyers, according to Powers' 2003 Replacement Tire Buyer Behavior and Satisfaction Survey. Dealerships were ranked based on four factors: retailer...

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