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Industry: Email Alert RSS FeedATOS DEPLOYS CIRPACK VOICE SWITCHES TO HANDLE IVR SERVICES.
Audiotex Update, November, 2004
Atos Worldline, an Atos Origin company, has deployed CIRPACK'S carrier-class telephony switches to connect interactive service platforms to the PSTN. This allows Atos Worldline to handle Interactive Voice Response (IVR) services on a very large scale for its European customers (Tier1 GSM operators and large accounts) and prepare for next generation value added voice services. Atos Worldline is also replacing its legacy switches with Cirpack equipment in a move to migrate to next generation network (NGN).
"Outsourcing IVR services on such a large scale is quite complex and requires an industrial approach. To succeed, Atos Worldline must use very reliable and powerful voice switching infrastructures," explains Jean-Sebastien Anton, Atos Worldline's manager of...
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