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Industry: Email Alert RSS FeedAUDIUM AND CLICKFOX INTRODUCE IVR SOLUTION.
Audiotex Update, October, 2005
Audium and ClickFox have introduced an integrated solution to provide Audium customers with an end-to-end, behavior-centric, IVR design environment, complete with continuous improvement capability.
ClickFox's patented software shows customers' step-by-step navigation through DTMF and speech-enabled IVR systems, allowing line-of-business owners to quickly know which experiences are successful -- and which are not. ClickFox translates customer interactions into an intuitive, interactive, visual map of user behavior so that companies can provide more satisfying and more profitable, self-service experiences.
ClickFox's software takes advantage of Audium's native logging functionality to build a complete picture of customer interactions, and by integrating...
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