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Industry: Email Alert RSS FeedENVOX ACCELERATES TRANSITION TO NEXT-GENERATION IVR SOLUTION.
Audiotex Update, August, 2006
Envox Worldwide has launched the Envox IVR Upgrade Program that will enable organizations to replace their legacy IVR (interactive voice response) systems with next-generation solutions. These new Envox-based VoIP and speech-enabled solutions can increase automation rates by 100% or more, reduce total cost of ownership by 50% or more and ensure outstanding customer interactions.
"The world is filled with dead-end IVR systems that are undermining customer satisfaction and retention objectives," said Mark D. Flanagan, president and CEO of Envox Worldwide. "These legacy IVR systems carry exorbitant maintenance fees and add unnecessary cost to an organization's overhead. It has become apparent that these legacy IVR systems, which are based on proprietary hardware,...
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