Business Services Industry
USA: MARKET FOR IVR SYSTEMS.(Interactive Voice Response)(Brief Article)(Statistical Data Included)
IPR Strategic Business Information Database, August, 2000
According to research from Frost & Sullivan, the U.S. Interactive Voice Response (IVR) industry is growing at a compound annual growth rate of 11.6 percent from 1996 through 2003. Total revenues in 1996 were $684.4 million, and revenues are expected to reach $1.5 billion by the year 2003. The U.S.
market for IVR systems during 1998 was approximately $1.3 billion end-user revenues, and the worldwide market hit approximately $1.7 billion in end-user revenues.
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