Business Services Industry
RUSSIA: SPIC IMPLEMENTS NICE CEM.(St. Petersburg Information Co. uses NICE's Customer Experience Management solutions)(International Pages)(Brief Article)
IPR Strategic Business Information Database, November, 2001
NICE Systems, a world leader of multimedia recording solutions, applications, and related professional services for business- interaction management, announced the St. Petersburg Information Company (SPIC) has implemented NICE's Customer Experience Management (CEM) solutions to increase its agents' effectiveness and productivity.
According to Business Wire, SPIC provides inbound and outbound call handling for customer service, ticket purchasing, voting, public surveys, transportation schedules, weather information, directory services, marketing campaigns, and other e- business applications. NICE's solution includes total recording and real-time monitoring and is integrated with Avaya's DEFINITY switch. "SPIC is a pioneering contact center that is setting...
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