Business Services Industry
JAMAICA: CABLE AND WIRELESS JAMAICA LAUNCHES WEB-BASED SELF-SERVICE WITH US INTERACTIVE E2EHUB.(Brief Article)
IPR Strategic Business Information Database, February, 2002
Jamaica's incumbent teleco, Cable and Wireless, has launched a new web-based Customer self-service, cwOnline with Integrated Customer Management, based on solutions from telecommunication software supplier, US Interactive. The customer management solution includes customizing and creating a unified CRM desktop for Customer Support representatives, integrating CRM with host-based Billing and other OSS systems using US Interactive's e2eHub software; integration of CRM with CTI & IVR systems and web-based customer self-service connecting to Integrated CRM, Billing systems.
-(Worlditreport.com)
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