Banner hires benchmark firm to provide data for improvement of operational procedures.(Banner Health System, Healthcare Management Council)(Brief Article)

Health Care Strategic Management, June, 2005

Banner Health, Phoenix, Ariz., in May awarded a contract to Healthcare Management Council, Needham, Mass., for performance improvement consulting.

The company develops benchmarks for clinical and administrative procedures.

Implementation will be gradual at Banner's 21 facilities as their individual contracts with other consultants expire.

To begin with, 11 Banner hospitals will start their benchmarks during the next few months.

Banner Health spokesman Bill Byron said the goal is to improve operations and processes.

For example, transferring a patient from the intensive care unit to the medical-surgical floor is a series of processes that involve many people.

"You want to do it as efficiently and safely as...

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