Sobering survey: the Insurance Information Institute's annual public attitude poll finds investigations into the industry may have alienated core constituencies.(Property/Casualty)

Best's Review, October, 2005 by Stewart, Gordon

Have government investigations into our industry damaged our image? The Insurance Information Institute has conducted its public attitude poll since 1968. One of its assets is that we have asked the same questions about comparative industry approval ratings for more than 35 years. This year we also asked about New York state Attorney General Eliot Spitzer's investigations into insurance.

It is important to recognize two consistent survey findings which many see as counter-intuitive: that public approval of industries is not a "state of nature" and that insurance has been rising in recent years. Our industry's approval rating has hovered just below 60% since 2001. We were at our lowest (33%) in 1991, the year of the Oakland Hills fire with its very public media...

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