Manufacturing Industry

Allen Burke, director of beauty & cosmetics at QVC, tells CI how the channel has become the go-to venue for upcoming beauty gurus in the US.(television, shopping)

Cosmetics International, February, 2006

Reaching 89m households in the US, Allen Burke, director of beauty & cosmetics for QVC, believes that QVC has an unlimited opportunity to build its beauty business in the future. Last year, beauty represented about 10 per cent of QVC's total US sales of $5bn. "We believe that we have changed attitudes regarding how people think about shopping for beauty on TV," states Burke. "We are delivering a vision of a place where women go to find the best beauty authorities and the best brands in a friendly, customer service kind of way." Burke believes that if customers have enough positive experiences, they will stay with you.

BUILDING THE QVC BUSINESS

Burke has upgraded and built the beauty business at QVC since joining the electronic retailer in 1997. His...

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