Business Services Industry

Doubts cloud DoubleClick's repositioning; TROUBLED WEB AD NETWORK OFFERS E-MAIL SERVICES IN BID FOR B-TO-B.(Brief Article)

B to B, August, 2001 by Clark, Philip B.

Once high-flying DoubleClick Inc., with its core business-to-consumer ad network business crumbling, is on a mission to reinvent itself as an e-mail marketing firm capable of serving b-to-b clients.

Don't bet on immediate success.

Interviews with DoubleClick executives, partners, industry analysts and e-mail marketing experts reveal several shortcomings that the company must overcome before emerging as a viable choice for b-to-b marketers. Among DoubleClick's challenges:

* Overcoming a reputation as a business-to-consumer specialist.

* Filling holes in its e-mail marketing suite with robust analytics, CRM and personalization.

* Taking better advantage of the b-to-b expertise of its database unit, Abacus, and integrating the...

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