Business Services Industry
Attachmate selected by Los Angeles Times to support online subscriber self-service Web site.(ECOMMERCE)
Internet Business Newsletter, August, 2004
Attachmate Corporation, 20-year experts in legacy integration, announced that the Los Angeles Times has selected Attachmate(R) myEXTRA!(TM) Smart Connectors for 3270 to support its 24/7 online subscriber self-service Web site, http://www.myaccount.latimes.com.
The Web site, which was launched in November 2003, gives subscribers the convenience of an Internet-based account management system and enables them to schedule vacation stops, update billing and delivery addresses, request replacement copies, and review billing and payment history. The site can process up to 24 transactions per second.
In addition, the online service reduces the call volume into The Times' customer service center and helps lower call center operating costs.
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