Financial Services Industry
Industry: Email Alert RSS FeedQuality in 3D: EVA, CVA, and employees. (economic value-added, customer value-added) (From FEI)
Financial Executive, July, 1993 by Ferling, Rhona L.
Content provided in partnership with
The quality program driving AT&T in the 1990s focuses on economic value-added (EVA), customer value-added (CVA) and employee satisfaction. EVA is used by the firm not only as a measure of shareholder value, but also as a measure of major business decisions. The second component of the three-pronged program, CVA, is used as a measure of customer attitudes regarding the worth of an AT&T product in relation to its price.
Most RecentFinancial Services Articles
The company assesses the third performance facet, employee satisfaction, by working closely with employees. Management is trying to deepen its understanding of how ...
Brought to you by CBS MoneyWatch.com
- 10 Best Places to Retire
- Companies with the Best 401(k) Plans
- Most Important Document for Your Heirs? It's Not Your Will
- Video: Should You Expect to Retire Rich?
- Over 50? Here's How to Get (and Keep) a Great Job
Most Recent Business Articles
- How do I determine my retainer fee?
- Why fly solo when an executive assistant can accelerate your CLNC® business?
- The CLNC® mentors held the key to my first case and to my CLNC® success
- Atlanta CLNC® 6-day certification seminar photo gallery—plus sign up today for spring 2009 to save $100.00
- Speak to a full-time practicing CLNC® consultant
Most Recent Business Publications
Most Popular Business Articles
- Using object-oriented analysis and design over traditional structured analysis and design
- Optimal decision between foreign tax credit and foreign earned income exclusion
- Top of the line: some of the world's most well-respected doctors practice in South Florida. A guide to choosing the best physician specialists - Top Doctors in South Florida
- Merit Studios Ships Long-Awaited "HARVESTER," its controversial, graphically violent computer game; not for the squeamish, dubbed "the perfect Halloween gift for the seriously deranged," the world's most disturbing game is finally released
- BEHR Paints Introduces a Colorful New Way to Paint and Prime All in One with BEHR Premium Plus Ultra™ Interior
