Why Corning breathes TQM. (total quality management)(interview with Corning Senior VP and Treasurer Sandra Helton)(Interview)

Financial Executive, November, 1996 by Shapoff, Stephen H.

Corning Sr. VP and Treas. Sandra Helton explains that total quality management (TQM) has long been a staple at her company and its finance department. When it was introduced to the department in 1983, the staff received it positively because she served on the advisory council of the project. However, she admits that she did have to exert some effort to guide the finance employees through the TQM process at the start. In 1991, Helton recounts that the department realized that it had plateaued as far as quality was concerned. Therefore, it set a higher goal for itself, which was to have an image of being a world-class provider of quality services. The staff identified the key processes within the treasury division and strove to have 95% of the processes under management by the end of...

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